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Engaging Patients in Improving Diagnostic Quality

By Suzanne Schrandt, JD Inaccurate or delayed diagnoses are the most common, most catastrophic and most costly of serious medical errors. The National Academy of Medicine believes “improving the diagnostic process is not only possible, but also represent...

National Action Plan to Advance Patient Safety: 4 Focus Areas

Improving safety has been a top priority at healthcare organizations across the country for the last two decades, but preventable harm is still an issue. To help tackle this problem, the Institute for Healthcare Improvement-convened National Steering Committe...

Restarting Elective Procedures During COVID-19

For the past several months, addressing immediate issues related to the COVID-19 pandemic has been ...

Optimizing ED Patient Flow for COVID-19

By Shari Welch, MD Emergency departments serve as the front door for many hospitals, so the need...

Become a Next-Tier High-Reliability Organization

By Jake Poore At 4 a.m., a nurse walked into the surgical waiting area and told me my dad had di...

Seven Quality and Safety Strategies to Enhance Overall Patient Experience

When an organization creates a quality and safety program, it can either design a narrow approach to...

“Excellence Together” Teams Create A Winning Culture of Personalized Service

Stoughton Hospital, a small 35-bed hospital, differentiated itself from its larger competitors by es...

The Evolution of Consumerism in Healthcare

Wednesday Hot Topic Session 2 – The Curious Case of Healthcare Consumers At a time when engaging...

Becoming a Medical Mystery Shopper – The First Step to Cultural Transformation

If you entered your healthcare facility with no one aware of your executive status, would you be met...