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National Action Plan to Advance Patient Safety: 4 Focus Areas

Improving safety has been a top priority at healthcare organizations across the country for the last two decades, but preventable harm is still an issue. To help tackle this problem, the Institute for Healthcare Improvement-convened National Steering Committe...

Restarting Elective Procedures During COVID-19

For the past several months, addressing immediate issues related to the COVID-19 pandemic has been the dominant focus of the healthcare field. While medical professionals are still working to understand and mitigate the impact of this virus, many of the day-t...

Optimizing ED Patient Flow for COVID-19

By Shari Welch, MD Emergency departments serve as the front door for many hospitals, so the need...

Become a Next-Tier High-Reliability Organization

By Jake Poore At 4 a.m., a nurse walked into the surgical waiting area and told me my dad had di...

Seven Quality and Safety Strategies to Enhance Overall Patient Experience

When an organization creates a quality and safety program, it can either design a narrow approach to...

“Excellence Together” Teams Create A Winning Culture of Personalized Service

Stoughton Hospital, a small 35-bed hospital, differentiated itself from its larger competitors by es...

The Evolution of Consumerism in Healthcare

Wednesday Hot Topic Session 2 – The Curious Case of Healthcare Consumers At a time when engaging...

Becoming a Medical Mystery Shopper – The First Step to Cultural Transformation

If you entered your healthcare facility with no one aware of your executive status, would you be met...